Frequently Asked Questions

Frequently Asked Questions

 Why does my drive capacity not show the full amount in Windows?

There is a difference in how Hard Disk capacities are stated by manufacturers compared to how operating systems calculate them. To Hard disk manufacturers a kilobyte is 1000 bytes, a megabyte is 1000 kilobytes, a gigabyte is 1000 megabytes and a terabyte is 1000 gigabytes (1,000,000,000,000 bytes). However to most operating systems a kilobyte is 1024 Bytes, a megabyte is 1024 kilobytes (1,048,576 bytes) and a gigabyte is 1024 megabytes (1,073,741,824 bytes) etc. Therefore when a hard disk manufacturer says a hard disk has a capacity of 1TB it means the capacity is 1,000,000,000,000 bytes +/- a few percent. For demonstration purposes let's assume that they mean exactly 1,000,000,000,000 bytes. When the operating system calculates that capacity in gigabytes it divides the 1,000,000,000,000 bytes by 1,073,741,824 bytes/gigabyte which equals 931.3 gigabytes.

I've just bought a PC from you. Why can't I get a picture?
Usually this is on a computer with a separate graphics card, as a graphics card will disable the on-board motherboard graphics. Double-check that you are connecting your monitor/TV to the graphics card, and not the motherboard. On the back of the PC, the motherboard will have lots of different ports together. The graphics card will be separate.

How should I package my PC?

Neither we nor our courier will accept liability for damage caused during transit due to insufficient packaging so it is important that you following the guildlines below when packaging your PC for return.
If you have the original packing materials that came with your PC simply use these to re-package your PC in the same manner as it was when you received it (the directions below may also provide some guidance). Please ensure that the air pillow packaging is still in good condition and the air has not escaped, otherwise you will need to use new packing material.

Should you no longer have the packaging from the original delivery, please follow these instructions:

  1. Use a heavy, double wall, corrugated cardboard box with extra space for protective material
  2. Place a protective layer of ait pillows, bubble wrap, polystyrene "peanuts" or "noodles," or other sturdy cushioning material around all sides of the PC
  4. Place this box inside another double wall corrugated box with air pillow type protective material on all sides
  5. There should be no room for the computer to move at all
  6. Remove, cover or cross out any old shipping labels from the boxes you have used
  7. Place a copy of your shipping label and contact information inside the box
  8. Seal the box with strong packaging tape - wrap tape around the box if possible to provide added strength
  9. Cover seams with extra tape
  10. Attach your shipping label to the outside of the box
  11. Mark fragile on all sides of the box and 'this way up' with arrows pointing upwards