Frequently Asked Questions

We have built over 24,000 gaming PCs, and our directors have been building PCs in the UK since 1996. Every machine is assembled and tested by hand at our workshop in Bromborough on the Wirral, not bought in finished.

Every Fierce PC comes with a three year warranty as standard, twelve months of free collection if anything goes wrong, and technical support by phone and email for as long as you own it. You can read more about us here.

Yes. Every PC ordered on our website is hand-built by our own build team in Bromborough, and every PC is tested before it is dispatched.

Meyer Building, Wirral International Business Park, Bromborough, Wirral, CH62 3RH.

9am to 5:30pm, Monday to Friday. You can reach us on 01706 214 233 or at [email protected]. We answer most queries within a few hours and always within 24 business hours.

Yes. If you would rather collect in person, you can pick your PC up from the Meyer Building once it is built and tested. Bring your order number, and photo identification if someone is collecting on your behalf.

PC systems vary widely in both performance and price, which can be overwhelming. If you are not sure what you need, get in touch and our customer care team will ask a few questions and point you at a system that fits. Email [email protected] or call 01706 214 233.

We have a guide for individual games showing which systems will run them well and what each step up in price buys you. See Gaming PCs by game.

We build with components from manufacturers you will already know, including ASUS, Intel, NVIDIA and AMD. Every component in every system is listed on the product page before you order, down to the model of the memory and the motherboard. If a specification does not say what brand something is, ask us and we will tell you.

Most of our systems are configurable. Use the options on the product page to change components before you add the PC to your basket, or build one from scratch with our PC configurator.

A complex or heavily customised build can take longer than the standard window, and build times can move during extremely busy periods. If that applies to your order we will tell you rather than let the date slip quietly.

Free UK delivery on orders over £500. We deliver to UK mainland addresses. Surcharges may apply to some remote areas, including the Scottish Highlands. The exact cost for your address is shown in your cart at checkout.

Your PC is packed to a high standard so that no damage occurs in transit. We use a mix of packaging materials, including bubble wrap and cardboard shredding, and sometimes empty stock boxes to reduce waste. Those boxes are not representative of the components inside your PC.

We leave as little empty space in the box as possible so the PC cannot move about. We strongly recommend you keep the original box and all of the internal packaging in case you ever need to send it back to us.

Yes. We provide a tracking number with every order so you know when to expect your PC. Larger orders travel by pallet, in which case the courier will contact you to arrange a delivery slot.

A Fierce PC is built when you order it, not taken off a shelf. Every order moves through the same five stages.

Nothing skips the testing stage. If a machine does not pass, it goes back to the bench rather than out of the door, and we will tell you if that means a delay.

Once your order is placed, the parts are picked and passed to our build team. Your PC is assembled by hand with attention to detail such as cable management, then goes through testing and quality control before it is packed in protective materials and dispatched.

Yes. Call or email us at any point and we will tell you which stage your order is at.

Every Fierce PC comes with our Protect warranty as standard. There is nothing to buy and nothing to register.

If you own a Fierce PC you can call or email us about it, whether it is three months old or six years old, and whether or not it is still in warranty.

Yes. Longer warranty options are available at checkout. Full details of every warranty level are on our warranty page.

The warranty covers hardware faults. It does not cover software problems, accidental damage, or damage caused by modifications made after delivery. Full terms are on our warranty page.

Contact our customer care team with your order number at [email protected] or on 01706 214 233. If your PC is within the first twelve months, we will arrange and pay for the courier to collect it, repair it and return it to you.

We strongly recommend that you keep both the original box and the internal packaging your PC arrived in. Modern graphics cards are heavy, and without the internal support they can damage the card and the motherboard in transit.

If you no longer have the original packaging, please follow these instructions:

• Use a heavy, double wall, corrugated cardboard box with extra space for protective material
• Place a protective layer of air pillows, bubble wrap, polystyrene peanuts or other sturdy cushioning around all sides of the PC
• There should be no room at all for the computer to move inside the box
• Place that box inside another double wall corrugated box with protective material on all sides
• Remove, cover or cross out any old shipping labels on the boxes you use
• Place a copy of your shipping label and contact information inside the box
• Seal the box with strong packaging tape, wrapping tape around the box for added strength, and cover the seams
• Attach your shipping label to the outside of the box
• Mark the box fragile on all sides, and this way up with arrows pointing upwards

Please do not pack your PC in clothes, blankets or pillows. Fabric moves about and does not properly fill the space around the machine.

Contact us as soon as possible on 01706 214 233 or at [email protected]. Please take photographs of the damage and keep all of the packaging, as we will need both to make a claim against the carrier.

Please see our terms and conditions, or contact our customer care team and we will talk you through it.

We accept Visa, Visa Debit, Mastercard, Maestro, PayPal and Amazon Pay.

Finance is available at checkout through Dopple and Klarna, subject to status. Full terms are shown before you commit to anything. For more detail, see our finance page.

Finance applications are assessed by the provider rather than by us, so we do not hold any information on why an application was or was not accepted. Dopple or Klarna may be able to help, depending on which you applied through.

We do not install unnecessary software that would slow your computer down, and all relevant hardware drivers are pre-installed, so your PC is ready to use when it arrives. For more detail, see our setup guide.

This is a common and usually easily fixed setup error. Which connection you should use depends on whether your system has integrated or dedicated graphics.

If your PC has a dedicated graphics card, the monitor must connect to the graphics card itself. Looking at the rear of the case, the graphics card sits horizontally and has its own set of connections. Plug your monitor cable in there.

If your PC has integrated graphics, the monitor connects through the motherboard. Looking at the rear of the case, that section runs vertically and is surrounded by other connections such as USB ports.

Check the connection between your PC and your monitor. There should be only one video cable (HDMI, DisplayPort, DVI and so on) connected to each monitor. Two video cables into the same monitor make Windows treat it as two displays, and your icons may be opening on a screen you cannot see.

If you use more than one monitor, each needs its own individual connection: one power cable and one video cable per monitor. Not all systems support multiple monitors.

Most modern PCs no longer include an optical drive. Software, music and films are downloaded rather than installed from disc, external drives and USB sticks handle backups, and cloud storage handles file sharing. If you do want one, an optical drive can be added as an option on most of our systems.

Every PC needs an operating system to run, so Windows 11 Home is installed as standard on the systems we sell. You can request no operating system on configurable products, but bear in mind that many games and applications need a full operating system to work properly.

Yes. Windows is supplied and activated on your machine before it leaves us.