Jobs

Fierce PC is an exciting, friendly and quickly expanding company that both manufactures and sells PC Gaming systems.

We have a highly focused team, who build and ship gaming PCs throughout the UK and across Europe. This is facilitated through our own website and online marketplaces such as Amazon. We have great partnerships with a variety of well- known brands, including Asus, MSI, Cooler Master, AMD and Corsair.

We are an employer who provides employee development and training opportunities.

Computer Repair Technician - IT Maintenance Support

You will be responsible for receipt, processing, diagnosis and repair of customer returns.

You will follow company procedures regarding receipt, evaluation, testing, repair and proper disposition of the system both systematically and physically. You will also work closely with Customer Care and Quality Control teams for root cause analysis and customer updates. Other responsibilities will include, but not limited to system transactions, preparation and shipment of faulty components to the supplier. This position will be required to support overtime at peak periods as requested.

MAIN DUTIES AND RESPONSIBILITIES

Evaluate, troubleshoot, test, and repair customer returned products to component level
Read and understand fault descriptions, liaise with other departments and customers to assess the issue with IT system
diagnose problems, including problem identification, research of problem, isolation of issue, and completion of resolution
Integration of new hardware within IT systems and ensuring stability and compatibility within the system
Test, repair and integration of operating systems including software installation, driver updates and stress testing
Understand operational requirements and be able to identify and correct problems or inconsistencies.
Support other departments within company as required

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

Ideally the candidate should have proven experience as computer technician or similar role
Thorough knowledge of computer systems and IT components
Experience with LAN/WAN networks would be advantageous
Good knowledge of internet security and data privacy principles
A keen eye for detail is a must
Excellent troubleshooting skills
Particularly good communication abilities
Exceptional organizing and time-management skills

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as agreed to meet the ongoing needs of the company.

We are looking to recruit for two roles, one permanent full time and one temporary to permanent (initially 6 months).

Minimum wage salary.

37.5 hrs per week plus overtime / Looking to start as soon as possible

Reference ID: LW: RMAT

Job Types: Full-time, Temporary, Permanent

Benefits:

Company pension
Employee discount
Store discounts

Experience:

computer systems: 2 years (required)

Work remotely:

COVID-19 precaution(s):

Remote interview process
Personal protective equipment provided or required
Social distancing guidelines in place
Virtual meetings
Sanitisation, disinfection or cleaning procedures in place

To apply send your CV and cover letter to jobs@fiercepc.co.uk

Strictly no agencies

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Liquid Cooling and Specialist PC Builder

You will be responsible for building, designing and creating concepts for High-End Liquid Cooled systems. As well as the receipt, diagnosis and repair of liquid cooled customer returns working alongside the RMA Team.

You will follow company procedures regarding evaluation, testing, repair and proper disposition of the system both systematically and physically. You will also work closely with production, purchasing and Quality Control teams.Other responsibilities will include, but not limited to generating quotations, preparation and shipment. This position will be required to support overtime at peak periods as requested.