Jobs

With 10 years in the industry, Fierce PC has quickly grown to become one of the leading manufacturers of gaming PCs in the UK. With a small, but focused team, we build and ship gaming PCs throughout the UK and across Europe, both through our own website and online marketplaces such as Amazon. We have great partnerships with a variety of well-known brands, including Gigabyte, Cooler Master, ASUS, AMD and Corsair.

Everyone who works at Fierce has a passion for PCs and gaming, so if you’re a bit of a ‘geek’ then you’ll feel right at home here! You may even want to get involved in our monthly employee-organised outings or play in our dedicated Esports suite on breaks and weekends. And let’s not forget that Minecraft server…

We even support our own Esports organisation, Fierce Esports, who you can see competing in global competition in games such as CS:GO, Rainbow Six: Siege, Apex Legends, Streetfighter and FIFA.

PC Systems Builder (Temporary)

Office-based - Haslingden, UK (BB4), £8,482.50 to £16,009.50 per annum (UK minimum wage)

THE ROLE

We have several temporary roles available for a PC Systems Builder. Whilst this is a temporary position, to help us through the busy festive period, there may be the opportunity for outstanding employees to become permanent at the end of the contract.

Whether you're interested in computers, PC hardware, you've tinkered with PCs in the past, been the family go to for PC issues or you're experienced in building computers, this is the job for you. Don’t worry about experience – a passion for the role is more important to us as full training will be given on site.

CONTRACT PERIOD

Immediate start available, until 31st January 2019

PURPOSE

To build PC Systems to the standard expected by the company whilst keeping to production targets and assisting in the general day to day operating of the business as required. This may involve some warehouse work at busier times.

RESPONSIBILITIES

• Build PC Systems, including Overclocking if required, to the standard expected by the company and by agreed timescales - on-site training will be given.
• Test PC Systems on completion to ensure that the customer will always receive a fully working product
• Keep accurate records of all PC Systems produced
• Achieve all targets set by your Line Manager
• Test customer returns, identify hardware faults and carry out remedial work
• Keep accurate and up to date records of customer returns throughout the returns process
• Conduct yourself in a manner according to that expected by the company
• Report any issues to the management immediately
• Assist in the training of new staff as required
• Attend daily company meetings as required
• Be part of the weekly cleaning rota
• Any other duties as required

SKILLS AND QUALIFICATIONS

• Technical / product knowledge would be an advantage
• Excellent verbal and written communication skills
• Good level of computer literacy including knowledge and experience of Microsoft Office
• Enthusiastic with a positive attitude

HOW TO APPLY

Please email your CV and cover letter to jobs@fiercepc.co.uk

PC Systems Builder (Permanent)

Office-based - Haslingden, UK (BB4), £8,482.50 to £16,009.50 per annum (UK minimum wage)

THE ROLE

We have two permanent roles available for a PC Systems Builder.

Whether you're interested in computers, PC hardware, you've tinkered with PCs in the past, been the family go to for PC issues or you're experienced in building computers, this is the job for you. Don’t worry about experience – a passion for the role is more important to us as full training will be given on site.

PURPOSE

To build PC Systems to the standard expected by the company whilst keeping to production targets and assisting in the general day to day operating of the business as required. This may involve some warehouse work at busier times.

RESPONSIBILITIES

• Build PC Systems, including Overclocking if required, to the standard expected by the company and by agreed timescales - on-site training will be given.
• Test PC Systems on completion to ensure that the customer will always receive a fully working product
• Keep accurate records of all PC Systems produced
• Achieve all targets set by your Line Manager
• Test customer returns, identify hardware faults and carry out remedial work
• Keep accurate and up to date records of customer returns throughout the returns process
• Conduct yourself in a manner according to that expected by the company
• Report any issues to the management immediately
• Assist in the training of new staff as required
• Attend daily company meetings as required
• Be part of the weekly cleaning rota
• Any other duties as required

SKILLS AND QUALIFICATIONS

• Technical / product knowledge would be an advantage
• Excellent verbal and written communication skills
• Good level of computer literacy including knowledge and experience of Microsoft Office
• Enthusiastic with a positive attitude

HOW TO APPLY

Please email your CV and cover letter to jobs@fiercepc.co.uk

PC Repair Technician

Office-based - Haslingden, UK (BB4), Up to £21,000 (Dependent on experience)

THE ROLE

We're looking for an experienced PC Repair Technician to join our growing team at Fierce PC. The ideal candidate will have a passion for PCs and the latest technology. You'll be meticulous in your work and have experience in hardware diagnostics, component repair/replacement, record keeping and software installation.

PURPOSE

To diagnose and repair PC Systems to the standard expected by the company whilst keeping to production targets and assisting in the general day to day operating of the business as required. This may involve some warehouse work at busier times.

RESPONSIBILITIES

• Test, diagnose and repair hardware and software faults PC Systems
• Communicate with customers by phone and email to solve technical problems
• Fully test repaired PC systems
• Set up and configure software and drivers as required
• Keep accurate and up-to-date records of all diagnostics and repairs
• Achieve all targets set by your Line Manager
• Conduct yourself in a manner according to that expected by the company
• Report any issues to the management immediately
• Assist in the training of new staff as required
• Attend daily company meetings as required
• Be part of the weekly cleaning rota
• Any other duties as required

SKILLS AND QUALIFICATIONS

• Technical / product knowledge is essential
• An IT Technician qualification or other relevant qualification is desirable
• Excellent verbal and written communication skills
• Good level of computer literacy including knowledge and experience of Microsoft Office
• Enthusiastic with a positive attitude

HOW TO APPLY

Please email your CV and cover letter to jobs@fiercepc.co.uk

Customer Service Advisor

Office-based - Haslingden, UK (BB4), Up to £16,741

THE ROLE

We have several temporary roles available for a Customer Support Advisor. Whilst this is a temporary position, to help us through the busy festive period, there may be the opportunity for outstanding employees to become permanent at the end of the contract.

Do you have a passion for customer service? Are you willing to go above and beyond to ensure customer satisfaction? Do you have an interest in PCs and computer gaming? This could be the perfect role for you. Don't worry about technical knowledge, this isn't essential and you'll receive in-house training.

CONTRACT PERIOD

Immediate start available, until 31st January 2019

PURPOSE

To take inbound calls and emails from existing customers, answering queries and providing technical support where required. Answering queries and providing advice to potential customers. Arranging returns and liaising with PC repair technicians and other departments to ensure a quick resolution for customers.

RESPONSIBILITIES

• Managing and prioritising customer enquiries, both general and technical
• Answering the phones
• To provide excellent customer service, ensuring all contacts are handled in a pleasant, helpful and professional manner, with regular updates provided to the customer
• Manning the website chat – real-time contact with customers
• Register and manage communication with customers regarding returns
• Invoicing customers for orders
• Updating and managing your computerised task list
• Resolving issues and information requests, using FAQ answers provided, where possible
• Providing customers with regular updates on the status of their issues, and receiving responses to questions
• Tracking the progress of issues referred to specialists within the company and its suppliers
• Keep up to date with the business and its products
• Maintaining the list of frequently asked questions and answers, to enable you to provide the best support to your customers
• Providing administration and support to other departments

SKILLS AND QUALIFICATIONS

• Technical / product knowledge would be an advantage, but is not essential
• Excellent verbal and written communication skills
• Great telephone manner
• Good level of computer literacy including knowledge and experience of Microsoft Office
• Enthusiastic with a positive Can Do attitude
• Being able to speak/write French, German, Portugese, Italian or Danish would be an advantage

HOW TO APPLY

Please email your CV and cover letter to jobs@fiercepc.co.uk

Warehouse Operative (Temporary)

Haslingden, UK (BB4), £8,482.50 to £16,009.50 per annum (UK minimum wage)

THE ROLE

We have several temporary roles available for a Warehouse Operative. Whilst this is a temporary position, to help us through the busy festive period, there may be the opportunity for outstanding employees to become permanent at the end of the contract.

CONTRACT PERIOD

Immediate start available, until 31st January 2019

PURPOSE

To accept and process supplier deliveries, pick and package all sold items, and assist in the general day to day operating of the business as required (will include some lifting).

RESPONSIBILITIES

• Accept and process supplier deliveries making sure to check for damages and sign for accordingly to limit company exposure
• Ensure the stock area is kept in a tidy and orderly manner
• Carry out stock checks as required
• Pick and package all sold items in accordance with instructions and at a rate that is deemed acceptable by your line manager and the Directors
• Use various systems to print courier labels for all sold items
• Check customer addresses for errors, report them to your Line Manager and await further instruction before sending the product
• Conduct yourself in a manner according to that expected by the company
• Report any issues to the management immediately
• Present ideas for the improvement and development of all areas of the business to your Line Managers
• Assist in the training of new staff as required
• Attend company meetings as required

SKILLS AND QUALIFICATIONS

• Previous Warehousing experience is desirable, but not essential
• Strong organisational skills and an eye for detail
• Good technical / product knowledge and experience of PC components & peripherals is an advantage
• Excellent verbal and written communication skills
• Good level of computer literacy including knowledge and experience of Microsoft Office, especially Excel
• Enthusiastic with a positive Can Do attitude

HOW TO APPLY

Please email your CV and cover letter to jobs@fiercepc.co.uk